Des Alpes - Lucerne

Great view from balcony of the surrounding mountains and Old Chapel Bridge. Good breakfast to start the day. Location is very accessible to Old town with shopping and restaurants and very short walk to the train station. Enjoyed going to the local craft market on Saturday morning and the food market along the river to pickup fruit, cheese, and veggies for lunch on the run or training up into the mountains. Highly recommend trip to Jungfraujoch to see the Alpine meadows and view of the Alpes.

Restaurant food was fair. Other restaurants nearby offered better selection.

The view from our room was excellent. The hotel is at the best location: near the train station and in front of the Chapel Bridge (Kapellbrücke).

The location was excellent and the lakeside view beautiful. Room was spacious and comfortable.

Hotel des Alpes is centrally located right next to the Kapellbrücke. I loved eating breakfast on the balcony overlooking the bridge and the lake. My single room was good value for money (for Switzerland!) Staff were friendly and efficient.

Location was great! I liked very much coffee facilities in the room.

Breakfast was so simple. Sheets of our bed wasn't changed even though we stayed 3 nights there.

Central location, reasonably close and within walking distance (10 minutes) from Luzern Train station, Free Internet facility, very good breakfast service. Safety. Internet access (computer) available near reception for public use.

Most of the windows open onto back streets, only 20% rooms have river / lake view. Staff are informative and business-like rather than oozing with enthusiasm.

I've been regular guest at Des Alpes for years and I am always satisfied.

Hotel Des Alpes was fantastic and exceeded all our expectations. It was fantastic that on Saturday morning there was a farmer's market on the boardwalk just outside the hotel.

The smell from the kitchen infiltrating the rest of the hotel.

Hotel service and staff with good location, with a good good size room but very small bathroom

Location and ease of access from train station

no offer to upgrade to a lake view upon arrival knowing that the hotel wasnt full. the room actually sloped. the furniture was all out of place and no mention was made of this at our check in. It gave us both vertigo.

The staff was very helpful and amazing. And despite the age of the property, it was clean and well kept, and had all the amenities necessary. Charming!

close to the train station, clean and simple rooms with a beautiful view over the river, nice choice for breakfast where you could dine on the balcony overlooking the famous bridge, nice staff that spoke English, central location, would come again

The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful.

An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.

Location - easy walk from train station, right on the river, lots of dining options within metres of hotel. Free wifi (reliable, good signal, easy to use).

Automatic lighting system in bathroom (sometimes couldn't get light to go off overnight). Only english language TV channel was CNN.

View.

Noisey, broken hairdryer, careless housekeeper(garbage from last night emptied from bin but left in room entirely), uncontrolable shower temperature.